Terms &
Conditions
Please read these terms carefully before booking your journey with us.
Welcome to Holiday by Hoodophiles. By booking a tour package or engaging our services, you agree to the following Terms & Conditions. These terms govern the relationship between the client and the company and are binding upon confirmation of your booking.
General Terms
💳 Payment Terms
All payments are subject to the following conditions:
- An initial deposit per person is required to secure your booking and initiate the contract.
- The balance of the tour cost must be paid by the stipulated deadline mentioned in your confirmation.
- Failure to pay the balance within the required timeframe may result in automatic cancellation with applicable charges.
- All prices are quoted in Indian Rupees (INR) unless otherwise specified.
Non-Refundable Advance: The advance amount paid after booking voucher confirmation is strictly non-refundable.
Liability
Holiday by Hoodophiles shall not be held responsible for:
- Any damages, additional expenses, or consequential losses suffered by clients due to changes or cancellations.
- Any loss related to the cancellation of flight, train, or bus tickets booked by clients — whether through the company or a third party.
- Acts or omissions by Independent Contractors or agents providing services to the client.
- Any losses arising from events beyond the company's reasonable control.
Clients must notify any claims or complaints in writing within 7 days of the holiday tour's end. Claims made after this period will not be entertained.
Health & Safety
The company prioritises your safety, but please note the following:
- The company is not liable for any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss, or damage.
- No liability for acts or omissions by Independent Contractors or agents providing services to the client.
- Clients must notify any claims or complaints in writing within 7 days of the holiday tour's end; claims made after this period will not be entertained.
Insurance
- Tour costs do not include insurance premiums; clients are advised to obtain insurance coverage at their own expense.
- Clients must deal directly with the insurance company for any claims.
- Holiday by Hoodophiles does not act as an insurance intermediary and accepts no liability for any insurance-related disputes.
Force Majeure
In situations beyond our control, the following applies:
- Events such as natural disasters, war, civil unrest, and government actions may compel the company to change or extend services.
- Any additional expenses incurred due to force majeure events will be the responsibility of the passengers.
- The company will make every reasonable effort to minimise disruption in such situations.
Hotel & Accommodation Notes
Please note the following when it comes to your accommodation arrangements:
Cancellation & Refund Policy
Cancellation charges are applied as follows based on the notice period prior to the departure date:
| When a Cancellation is Made | Cancellation Charges |
|---|---|
| Clear 30 working days or more prior to the date of departure of the Tour, or for non-payment of the balance Tour Cost within the stipulated time frame | 25% of the Tour Cost |
| Clear 30 to 15 working days prior to the date of departure of the Tour | 50% of the Tour Cost |
| Clear 15 to 07 working days prior to the date of departure of the Tour | 75% of the Tour Cost |
| Less than 07 clear working days prior to the date of departure of the Tour | 100% of the Tour Cost |
All cancellations must be submitted in writing. Verbal cancellations will not be accepted. Refunds, where applicable, will be processed within 15–30 business days.
🏢 Head Office
For all correspondence, complaints, or queries, please contact our head office:
📍 Mohali, Punjab: Shreelee Hotel Development Area Gangtok Sikkim – 737101
Our Commitment to You
Transparent terms, trustworthy service — every step of the journey.
Clear Agreements
Every term is outlined before your booking is confirmed. No hidden clauses, no surprise charges.
Written Communication
All changes, cancellations, and agreements are documented in writing for your complete protection.
Fair Cancellation
Our tiered cancellation policy is designed to be fair — the more notice you give, the lower the charge.
Responsive Support
Our team is reachable by phone and email to address any concerns before, during, or after your trip.